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WW eCommerce Commercial Manager - Retail Online
Job Description
Apple Retail sets out to deliver great customer experiences every day. We pay strong attention to local market needs to ensure whether the customer buys Online or in a Store they are delighted not only by our products, but by the very best of service.
We’re seeking an experienced leader to manage Apple Retail Online’s WW Certified Refurbished business. This includes sales ownership, go-to-market plans, and future roadmap for the program.
This role will require strong eye for business in interpreting results, the ability to challenge the status-quo, identify revenue and customer experience-driving opportunities, and leading across-functionality to articulate and promote development plans.x
Responsibilities
Develop a deep understanding of e-commerce customer needs for the Certified Refurbished category and develop the go-to-market strategy for Retail Online
Evaluate and analyze Retail’s Refurbished product performance globally, including identifying KPIs, and present insights in key forums to leadership
Partner with Apple’s Supply Chain teams to secure Refurbished inventory across product lines and in key markets
Build Refurbished commercial roadmap, including partnering across Regional teams, Digital Experience, Product teams to influence broader Retail Online roadmap
Socialize and gain support / alignment for the plan with key partners in a matrixed organization: Demand Generation, Merchandising, DCM, Operations, Marketing
See around corners and look beyond just today. Understand the competitive landscape, industry trends, and external pressures that may impact customer buying decisions.
Job Requirements
7-10+ years e-commerce experience, with preferred experience in for a global e-commerce Retailer
3-5+ years of experience leading effective teams and managing people
Excels in a fast-paced environment and comfortable navigating and influencing in a matrixed organization
High attention to detail with strong commercial acumen
Strong keynote presentation skills and confidence with Excel
Strong history of managing complex business planning strategies, including the development and execution of capital and operational plans
Strong background in reporting and presenting commercial performance objectives, including market insights and promotional requirements
Proven analytical and numerical proficiency; well versed in site analytics tools and proficient in analyzing data for commercial and strategy decisions
Exceptional ability to problem solve, develop creative solutions, and demonstrate resourcefulness
Experience working closely with creative and UX teams to create customer experiences and define shopping journeys